INFOhio

Structure & Governance

INFOhio is a division of the Management Council of the Ohio Education Computer Network (MCOECN). The MCOECN is governed by a Board of Trustees representing all 18 Information Technology Centers (ITCs). The Board provides direction for a wide variety of software applications. (see organizational chart)

The INFOhio Advisory Board (IAB) is a program board that provides input to the INFOhio Director on direction for delivering products and services designed to assist districts as they strive to improve student learning. The Board meets quarterly and is composed of 11 members representing school districts, education resource agencies, and ITCs.

Information Technology Centers (ITCs)

The OECN, through its 18 Information Technology Centers (ITCs), is the technical backbone for INFOhio services. Each ITC has at least one person who offers technical support and training for INFOhio’s library automation system and growing collection of digital resources.

INFOhio Users Council

The 40+ members of the INFOhio Users Council meet three times a year to assess INFOhio’s products and services. Primarily building-level library media specialists, the members of the Users Council provide insight into the most pressing student and teacher needs.

ICoaches

ICoach is short for “Integration Coach”.  ICoaches in INFOhio's ICoach Program provide onsite professional development to school faculty and staff to help them use technology, including INFOhio’s resources, in the classroom. Every region in Ohio has at least one ICoach, usually attached to an ITC or ESC. In addition, many districts and some schools have their own District/Building ICoach, a person who completed the rigorous ICoach training program. 

How We Deliver Services

INFOhio uses a shared services model to deliver all of our services. 

Regional Development: INFOhio splits Ohio into three regions: The northeast/northwest corridor, the central/southeast corridor, and the west/southwest corridor. The needs in each region vary widely, so we employ three part-time people to focus on the particular needs of each one. The regional directors are supported by a group of full- and part-time instructional and technical staff who help develop new resources--such as the IMatrix, Research 4 Success, and GO!--and services, such as the District/Building ICoach program.

Library Automation: Using the Ohio Education Computer Network (OECN) with the support of its 21 member Information Technology Centers (ITCs), we deliver library automation to 80 percent of the schools in Ohio. The ITCs contract with their member schools individually to provide automation licenses and first-level technical support, while at the same time working through the OECN as a whole to license the software, which saves school districts money over what they would pay individually for the same service.

Professional Development: In addition to our staff, INFOhio relies on instructional specialists at statewide ITCs, Education Service Centers (ESCs), and Education Technology Centers (EdTechs) to provide local onsite training on specific INFOhio tools as well as broader education trends, such as incorporating technology in the classroom. The 17 regional ICoaches provide hundreds of hours of in-person training each year. They also develop screencasts and other online help that INFOhio users can refer to as needed. 

In 2013, we started a District/Building ICoach program for individual districts and buildings. More than 70 teachers and librarians completed the online training necessary to become the resident expert in INFOhio tools and instructional technology. Now, they support their schools and districts by sharing tips and best practices for using the newest technology in the classroom. 

Technical Support: A small band of technical support experts based at the Northwest Ohio Area Computer Services Cooperative in Lima provide Level 2 support for library automation as well as a host of  services for INFOhio product development and services, such as our biweekly webinars. The Level 2 technical support virtually eliminates the need for support from the software vendor, which provides an additional savings to local districts.