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 INFOhio Medianet Online Booking Agencies Survey

This survey is being conducted to determine both usage of and satisfaction with Medianet, INFOhio’s media booking software. Your response should reflect the overall opinions of all staff using Medianet through your agency. Please feel free to append any additional comments or suggestions.

Agency:                
Completed By:  

Booking:

1.  How would you rate the ease of online booking of items using Medianet?

Very easy
Fairly Easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

 Comments:      

2.  How would you rate your satisfaction with the paperwork generated for shipping, returns, and confirmations?

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments:         

3. How are your clients reserving items for themselves?  Rank by priority 1 (most frequently used) 2,3,4 (least used), etc.

Online catalog at school
Online catalog at home
Librarian or assigned teacher
Written request
Email (personal or office)
Email via online catalog
Telephone
Fax

Comments:         

4.  How would you rate the ease of teaching use of the interactive web booking?  If you do not train users in a particular procedure check NA (Does not apply).

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:        

Searching and Display:

5.  How would you rate the ease of searching online for titles using Medianet's administrative systems?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:         

6.  How would you rate the ease of searching online for clients and bookings using Medianet's administrative systems?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:         

7.  How would you rate the ease of reading Medianet's administrative screen displays?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:        

Inputting Records:

8.  How would you rate the ease of entering new titles and copies into Medianet's administrative systems?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:         

9.  How would you rate the ease of entering new subjects into Medianet's administrative systems?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:         

10.  How would you rate the ease of entering new producers and distributors into Medianet's administrative systems?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:         

11.  How would you rate the ease of entering new clients into Medianet's administrative system?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:           

12.  How would you rate the importance of being able to load MARC records into Medianet administrative systems?

Very important
Somewhat important
Neutral
Not very important
Unimportant
N/A (Does not apply)

Comments:             

Reports:

13.  How would you rate your satisfaction on whether sufficient reports exist to meet your agency's needs? 

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments:            

14.  How would you rate the ease to generate customized, site-specific reports?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:             

15.  How would you rate the ease to read and use customized, site-specific reports?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:                

16. How would you rate your satisfaction with the standard reports (End Day, End Month, End Year) meeting your agency's needs?

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments:                  

17.  How would you rate the ease to read and interpret these standard reports?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A (Does not apply)

Comments:                 

18.  Have you requested customization of standard reports?

Yes
No
N/A (Does not apply)

Comments:                 

19.  If you answered YES to question 18, was your request satisfactorily met?

Yes
No
N/A (Does not apply)

Comments:                 

Catalogs:

20.  Have you printed a general catalog from Medianet?

Yes
No
N/A (Does not apply)

Comments:                 

20a.  If the answer to question 20 is YES, how would you rate the ease of generating a catalog?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A ( Does not apply)

Comments:                 

21.  Do you print quick catalogs?

Yes
No
N/A (Does not apply)

Comments:          

21a.  If the answer to question 21 is YES, how would you rate the ease of generating a Quick catalog?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A ( Does not apply)

Comments:          

21b. If the answer to 21 is YES, have you used Filter to generate Quick catalogs?

Yes
No
N/A (Does not apply)

Comments:          

21c. If the answer to question 21b is YES, how would you rate your satisfaction with the process and product?

Very easy
Fairly easy
Neutral
Somewhat difficult
Very difficult
N/A ( Does not apply)

Comments:          

Support:

22.  How would you rate your satisfaction with the quantity and quality of Medianet telephone support?

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments:          

23.  How would you rate the satisfaction with the quantity and quality of Medianet email support?

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments: 

24.  How would you rate the usefulness of the internal help screens and the help module?

Very useful
Generally useful
Somewhat useful
Not very useful
Useless
N/A (Does not apply)

Comments:          

25.  How would you rate your satisfaction with the training offered for Medianet?

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments:          

26.  Have you used the Dymaxion online Power Point Presentations for training to use the web catalog?

Yes
No
N/A (Does not apply)

Comments:          

Desired Enhancements:

27.  Have you used the tipsheets on INFOhio's website?

Yes
No
N/A (Does not apply)

Comments:          

27a.  If the answer to question 27 is YES, how would you rate the usefulness of the tipsheets?

Very useful
Generally useful
Somewhat useful
Not very useful
Useless
N/A (Does not apply)

Comments:          

28.  Have you attended a Regional Medianet User Group meeting?

Yes
No
N/A (Does not apply)

Comments:          

28a.  If the answer to question 28 is YES, how would you rate the usefulness of the user group meeting?

Very useful
Generally useful
Somewhat useful
Not very useful
Useless
N/A (Does not apply)

Comments:          

Conversion Process (If applies, less than one year):

29.  How would you rate your satisfaction with the timeframe for which the conversion process was completed?

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments:          

30.  Was the conversion completed in a reasonable timeframe?

Yes
No
N/A (Does not apply)

Comments:          

31.  How would you rate your satisfaction with the quality of the conversion?

Very satisfied
Generally satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
N/A (Does not apply)

Comments:          

General Comments: If you require additional support and training, please check below all that applies to you.

Booking Additional Information Training
Search and Display Additional Information Training
Inputting Records Additional Information Training
Reports Additional Information Training
Catalogs Additional Information Training
MARC Records Additional Information Training
Dymaxion Additional Information Training

Please list any additional comments that you have about any aspect of Medianet (or INFOhio) with regards to training, information needed, options to do what you are unable to currently do on the system, etc.



Last Updated on November 02, 2002

By INFOhio Webmaster

Email: webmaster@infohio.org