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FAQs - Frequently Asked Questions
SchoolRooms™
is an online portal designed for students
grades 3-12 made available through INFOhio. To access SchoolRooms,
click the button above or visit the
INFOhio home page.
If you don't find the information you are looking for here, please
e-mail your question to
webmaster@infohio.org.
Why do I get an error message in some of the search
boxes?
When using the federated searching capability in SchoolRooms,
visitors are simultaneously searching across a large number of various
sources. These include Best of Web,
the selected district's library catalog, numerous databases and
OAIMC’s Digital Video Collection. In order for the search tool
to provide the results, it is taking the user entered search term and
executing the search across each of these sources individually. As each
source (database, catalog, etc.) responds, the
results are displayed in the SchoolRooms interface. For this
reason, users will see “loading” for some of the sources while other
sources display results.Further, if the data source (database, catalog, etc.) fails to respond to the search request within
a defined time period (typically 15 seconds), the user will receive an
error message for that source. Executing the search again may yield
results from a source which previously returned an error. This
occurrence of a timeout error does not represent an issue with
SchoolRooms, or the source itself, but only indicates that the
source did not return the data within the set time frame. As more
databases migrate to a similar data structure and federated search
tools evolve, users will see these errors with less frequency, if at
all. If a user does notice that one source in particular is not
responding with regularity, report the situation so our technical team
can check the configuration
 between SchoolRooms and that
source.
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The search results are appearing in the Room rather
than in another window.
Make sure you are allowing pop-ups in your browser. The links will
open in a new window as long as pop-ups are allowed.Also, in later
browsers like Internet Explorer 7, a new tab may be opened. If
opened tabs or pop-ups are not closed, subsequent articles may not open
a new tab or pop-up, but simply refresh an already open tab or pop-up
that is currently “hidden.” Leaving a pop-up or tab open is OK; just be
aware that the
information you just requested may be on one of these hidden screens. |
When should I begin using the search box?
For best results, select an audience level before using the search
box. The search box will structure the search keeping in mind the area
the user has requested (elementary, middle school, high
school,
educator, etc.). |
How do I use the Digital Video Collection?
If prompted, use the current INFOhio username and password to
download or stream Digital Video
Collection materials.
DVC help |
How can I suggest general SchoolRooms
improvements?
While most of the SchoolRooms features are determined by SirsiDynix,
INFOhio Technical Support staff is responsible for some of the screen
elements and arrangement. Submit your suggestions with the
Comments/Suggestions link in the Help Evaluate box in the
right frame. INFOhio will consider your comments for our next release or
will pass along your ideas to SirsiDynix, whatever is more appropriate.
Since the 2008-2009 school year will be used to conclude our evaluation
of
SchoolRooms, we welcome everyone's comments. |
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