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Product Update for EBSCOhost
October 27, 2006EBSCO Support Site Enhancements
INFOhio relays this abridged message from EBSCO Publishing.
Dear EBSCO Publishing Customer:
Less than a year ago, we launched a complete redesign of EBSCO's Support Site. The site
features basic and advanced searching of EBSCO's database of Frequently Asked
Questions (FAQs) and support materials. In addition, we provide access to the Customer
Success Center, which offers over 100 free tools for library administrators,
including a growing repository of best practice Success Stories from EBSCO
customers.
| We are pleased to provide the following enhancements to the site: |
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Automatic searching of FAQ full text, with relevancy-ranked results |
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New help sheets and database summaries added to the Knowledge Base |
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Additional Macromedia Flash tutorials |
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Additional online training classes |
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International support materials in 18 languages -- tutorials, help sheets,
marketing summaries, user guides, printable posters and presentations -- linked from a
centralized International
Resources page |
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Additional, free posters for your institution, including Student
Research Center |
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Detailed Trainer Guides to use when training others on EBSCOhost |
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The convenience of RSS feeds from the Top
Story section to your Web page or news reader |
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We hope that you find these latest site enhancements valuable and invite you to send
your feedback to customersuccess@epnet.com.
Regards,
Marcie Brown
Customer Support Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938
[Contact INFOhio at webmaster@infohio.org.] |
